If your order could not be delivered and the carrier initiated a return to us, we'll email you as soon as the package arrives back to our warehouse. Please note that this process is out of our control and may take up to a few weeks.
All orders over £30 qualify for free standard delivery in the UK. Orders over £45/€50 (excluding VAT) qualify for free standard delivery to most European destinations. This offer excludes the delivery surcharge to remote destinations. Please visit our Shipping Page for further information.
We aim to carefully package your selections to ensure they survive the grueling handling in transit. Despite these efforts, you may receive a damaged item. If that happens, please email us and we'll do our best to assist you.
While we aim to dispatch orders swiftly, processing and transit times vary greatly depending on time of year, destination and delivery service used. For the latest information, please visit our Shipping Page.
Since the UK has left the European customs union, there may be additional import taxes and other charges levied by local authorities and delivery companies. Please check these carefully before ordering, as they are at the responsibility of the buyer / parcel recipient.