Thank you for your interest in our auto-delivery programme, which allows you to enjoy the teas you love at regular intervals without having to visit our website.
You'll save 5% with your first order and see savings grow with each subsequent shipment, up to a total of 15% on all items selected.
This discount is designed to help save on tea you keep stocked in your pantry. Removing items from your Auto Delivery will reset the discount to 5%. To avoid this, we recommend pausing your Auto Deliveries and placing a regular order. You'll still receive the discount associated with the teas selected for your next Auto Delivery. When you're ready to resume regular shipments, your discount will continue to grow. To paus or resume regular shipments, look out for the "On/Off" toggle switch on the
Auto Delivery page.
To add an item to Auto Delivery, look out for the option to do so on any product page, just below the pricing. To see this feature, you will need to be signed into your account. Click the "Save Up To 15%" button and select the format. You can always visit the
Auto Delivery to make any adjustments.
Select the Shipping Address and Payment information, and be sure and click the "Update" button at the bottom of the page.
We'll email you a few days prior to your order shipping to remind you, and allow you to make any changes needed.
While offering many conveniences, this programme has the shortfall of not accepting loyalty certificates as payment.
To use your certificate, we suggest placing a regular order. You'll still get the savings associated with our auto-delivery programme, and be able to lower the total amount due by applying your certificate. We hope this helps.
While your savings grow with each shipment, the timing of the delivery is entirely up to you. To speed up or delay your next shipment, simply visit the
Auto Delivery section of your Acount page.
To adjust the next shipment date on your auto-delivery, look for the Shipment Frequency section of your auto-delivery settings page. Select or change the frequency, and change the processing date to one more convenient for you. After making changes, be sure and click the green arrow and the "Update" button at the bottom of the page.
To update the address selected for your shipments, first visit the
Shipping page of your Account.
Edit your current address on file and designate it as your Default Address, or Click "Add New Address". Be sure and save your changes.
Then, visit the
Auto Delivery page and select the address from the drop-down list. Again making sure to click the "Update" button at the bottom of the page to save changes.
To update the billing information selected for your shipments, first visit the
Billing page of your Account.
Edit your current card information on file and designate it as your Default Card, or click "Add New Payment Method". Be sure and save your changes.
Then, visit the
Auto Delivery page and select the address from the drop-down list. Again making sure to click the "Update" button at the bottom of the page to save changes.
Sorry to see that you would like to cancel the Auto Delivery selected within your account.
Please log in and visit the
Auto Delivery section of your Account page.
To remove a particular tea, please uncheck its box. You may also place the entire auto-delivery on hold by toggling the delivery setting to OFF.
You'll no longer receive Auto Deliveries, but only orders you actively place. You may resume at any time following the same steps.