Orders

To place an order, simply add all desired items to your shopping bag by clicking on the "Plus" icon in the product listing. To update or remove items from your cart, click the "Bag" icon on the upper right-hand corner of the webpage. Then, click "Edit Bag" button at the bottom of the sidebar. From there you will be brought to your order page where it will allow you to edit the product quantities. After doing so, please remember to click "Update Cart" button before finishing. Once complete, hit the "Checkout" button to enter your billing and shipping information and complete the order.

The status of any current and previous order can be checked in My Orders section of the account.

Orders received before the cut-off time on workdays are expected to be dispatched on the same working day. Orders received after the cut-off time on Friday, or during the weekend and bank holidays, are dispatched on the following working day. Please visit our Shipping Page for more information.

Once your order begins processing, it will be marked as "Processing" in your account. At this point, we can no longer make changes to your order in any way.

We apologise if your desired tea or teaware item is out of stock. We source all products direct from countries of origin. While this assures superior value and freshness, it also sometimes contributes to long lead times. We're working on ensuring a speedy return and invite you to sign up to be notified the moment it's back. Please look for the opportunity to do so on the missing product page by clicking on the "Notify Me" button. You can also pre-order many items, and we'll ship and bill them as soon as we have stock once more.

If you have received your order and anything is amiss, please email us and we'll be glad to look into it further in order to rectify the situation.

Change your mind? Cancelling your order is a piece of cake. Visit the Order History page in your account. You will see a listing of recent orders with the "Click to Cancel" option next to each that has yet to be processed.

If the status of your order says "Processing", then unfortunately the order is beyond cancellation. It has already been boxed up and moved to the shipping dock. Should you still wish to cancel, please email us for instructions on how to return the package. We'll then gladly refund the value of the returned items, minus the cost of delivery.

As soon as an order is placed, an order confirmation email is sent to the registered email address. It may land in the spam or junk folders, so do check there if it doesn't arrive. The order will also immediately appear in the Order Summary section of your account.

Once your order is dispatched, an email notification is automatically sent to notify you.

To update or remove items from your cart, click the "Bag" icon on the upper right-hand corner of the webpage. Then, click "Edit Bag" button at the bottom of the sidebar. From there you will be brought to your order page where it will allow you to edit the product quantities. After doing so, please remember to click "Update Cart" button to save the changes.

Looking to give our products as gifts? We suggest starting with our Gifts page.

We do not include paper invoices with any of our orders, so if your order is a gift, the recipient will not receive any information regarding pricing, or your personal payment information.

If for some reason your order is missing from the Order History page, it is possible it did not register on our end as our system immediately reflects new orders. Please email us to confirm and resolve this.

Should you have placed an order with PayPal, and the email address associated with those accounts differs from your Adagio account email, the order will enter the system under a different email. To correct this, please ensure the emails match.

We take every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and offline.

All sensitive information (such as payment card numbers) submitted on our site is encrypted and is protected with SSL encryption, the best industry standard.

While we use SSL encryption to protect sensitive information online, we also work hard to protect user information offline as well. All of our visitors' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment.

From time to time, our products go out of stock. When this happens, we offer customers an ability to be notified of their availability, or if they choose, to pre-order the item. You must have a valid payment card saved on file to pre-order. Pre orders will be shipped to your Default Shipping address.

View your current pre orders in My Account, below your list of orders. To cancel, hover over any existing pre-order, and you'll see a "Cancel" button appear. Click the button, and your pre-order will automatically cancel.

Some of our items are sold by third-party businesses. Because we lack access to your purchase history with these retailers, we kindly ask you to contact the retailer at which you purchased the items for the resolution of all product-related issues, including those pertaining to warranty claims.

We apologise that we cannot assist you directly with these purchases.