Delivery Information

Our delivery rates are very reasonable. We use Royal Mail 48 for standard deliveries to the UK at a flat fee of €3.95. Orders to Europe are dispatched using Royal Mail international parcel service or couriers at a flat rate of €4.95. Please note that some of these services may be untracked and a tracked courier option may be available during checkout.

Orders to all European Union countries are currently on hold until end of October in order to implement duty paid delivery. Orders to destinations outside of the EU are shipped on a Delivery Duty Unpaid (DDU) basis, with all taxes and duties excluded from the final price. The order may therefore be subject to local taxes and import duties, which are levied by the local customs authority or shipping carrier. Any such charges are at the sole responsibility of the recipient.

We deliver directly from our warehouse in Sussex, UK and aim to dispatch orders placed by noon on the same or next working day. This ensures a prompt and timely delivery of your order, usually within three to five working days in the UK and within a few days in most of Europe. Orders placed after these cutoff times are expected to be dispatched on the following working day.

A delivery surcharge of €6.95 applies on all orders to Armenia, Belarus, Bosnia Herzegovina, Georgia, Kosovo, Moldova, Russia, Serbia and Ukraine in 2kg increments. It covers the cost of sending those orders using a tracked postal service. If the order weight exceeds 2kg, the total cost is automatically calculated and displayed during checkout.

shipping map europe
2-5 days
3-7 days
4-10 days
8-40 days
free delivery to Europe on orders over €50
standard delivery to Europe: €4.95

Free Delivery

All orders over £30 qualify for free standard delivery in the UK. Orders over £45/€50 qualify for free standard delivery to all European destinations.

The free delivery offer excludes remote countries listed above, including the associated delivery surcharge.
 

Time in Transit

Orders sent by Royal Mail 48 to mainland UK are usually delivered in two to four working days. Orders to Europe generally take three to ten working days to arrive, but may take longer during peak periods and to some destinations. Orders to remote destinations like Russia, Ukraine and Belarus may take up to 40 days to arrive.

Delivery times are currently being affected across postal and courier networks. Please allow several additional working days for orders to reach their destination.

Orders to Europe

Orders to all European Union countries as well as destinations outside of the EU are shipped on a Delivery Duty Unpaid (DDU) basis, with all taxes and duties excluded from the final price. The order may therefore be subject to local taxes and import duties, which are levied by the local customs authority or shipping carrier. Any such charges are at the sole responsibility of the recipient. Standard delivery is available to the following European countries:

Albania
Belarus
Bosnia Herzegovina
Georgia
Greenland
Iceland
Kosovo
Macedonia
Moldova
Norway
Russia
Serbia
Switzerland
Turkey
Ukraine
United Kingdom
 

Courier delivery

An optional courier service operated by DHL or DPD may be selected during checkout. The service within mainland UK costs €6 and usually delivers on the next working day, although can sometimes take one working day longer. This excludes the following postcodes: AB, HS, IV, KA, KW, PA, PH, FK, BT, IM, ZE, JE, GY. Unfortunately, the service is not guaranteed, so we cannot accept claims relating to belated or missed deliveries.

Courier prices and approximate transit times for select European destinations are listed below: