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Your Privacy

Your privacy is important to Adagio Teas. We provide this notice to better protect your privacy and personal information and to comply with current General Data Protection Regulation (GDPR). Providing this information allows you to make choices about the way your information is collected and used. Access to this notice is provided at the bottom of every page on our website and at every point where personally identifiable information may be requested.


Order


To complete an order, our visitors must share with us contact information (name, e-mail and delivery address) and billing information (credit card number and expiration date). This information is used as a legal basis to create an account to process and fulfill the orders you place with us.

E-mail correspondence


We keep a record of any e-mail correspondence you send us so that we can better serve you.

Purchases


We keep a record of your purchases so that we can communicate with you about any relevant offers that might interest you. It also means we can contact you about any problems with your order.

Tell-A-Friend


We invite our customers to email friends an introductory free £5/€5 gift-certificate. This is meant to encourage a visit to our store. To facilitate this, we ask for the name and e-mail address of the recipient. This information is used to electronically mail a unique certificate code, keep track and assure an accurate credit of funds at the time of the purchase. This information is not traded or shared with any third parties.

Special Offers


Our customers will occasionally receive information on products, services, and special deals. Out of respect for the privacy of our customers and to comply with current GDPR regulations, we present the option to opt in to receive these types of communications. Please see the Choice/Opt-in section below.

On rare occasions it may be necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature, and are extremely infrequent.

Cookies


A cookie is a piece of personal account data stored on the customer's hard drive containing info that will enhance the enjoyment of our site. For example, a cookie containing a record of past orders provides such useful features as an opportunity to easily reorder or refill any of our teas, and post reviews of the items previously purchased, as well as receive recommendation of the items we feel you will particularly enjoy. Information on deleting or controlling cookies can be found at www.AboutCookies.org.

You may control whether your computer will accept cookies with the preference setting of your browser. If your browser is set to reject cookies, you may still visit and shop at our site. The only drawback is that some of the experience-enhancing features listed above will not be active.

Log Files


Logs are the information created and stored by the server and include such data as a visitor's IP (internet protocol) address, browser type, ISP (internet service provider), referring/exit pages, platform type, and date/time stamp. This information is used to analyse macro traffic trends, administer the site, and gather broad demographic information for aggregate use. None of the information collected in this matter may be used to ascertain the personal identity of any of our visitors.

Our Commitment to Children's Privacy


Protecting the privacy of the very young is extremely important to us. No part of our website is structured to attract anyone under 13. We never collect or maintain information at our website from those under the age of 13. If we obtain actual knowledge that we have collected information about a child under the age of 13, that information will be immediately deleted from our records.

With whom this information is shared


Adagio Teas is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only companies with whom some information is shared are our business partners and agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) who process the orders you place with us or provide services to you. In these instances, we provide them with only the information they need to perform their function.

We use Royal Mail or Interlink/DPD to ship orders, and FirstData / PayPal gateways to bill users for goods and services. We use third party services by Google and Livechat to analyse user experience and provide customer support. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Some of our third party service providers may be based outside of the European Economic Area, so your information may be stored or processed in other countries (including the USA). To ensure that your personal information is adequately protected when it is transferred, we have put in place appropriate safeguards (namely the EU-US Privacy Shield) that comply with the law on data transfers.

How you may affect the collection, use and distribution of your information


Correction/Updating Personal Information:


If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. This may be accomplished with a visit to account page. We will happily assist you in this task and can provide, correct or delete a record of information held on file. Simply drop us a note at contact@adagio.com.

Choice/Opt-in


We respect your privacy and give you an opportunity to opt-in to receive our periodic announcements of sales and promotions. This may be accomplished with a visit to your account page or checking the opt-in box during your purchase. We will happily assist you in this task. Simply drop us a note at contact@adagio.com.

What security procedures are in place to protect the loss, misuse or alteration of your personal information.


Adagio Teas takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line.

All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with the best encryption software in the industry - SSL. You may visually verify that the site is secure by looking for the closed lock icon at the bottom of FireFox, Chrome or Microsoft browsers.

We are committed to preventing unauthorized access, maintaining data accuracy and ensuring the correct use of information. As such, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If you have any questions about the security at our site, please send an email to contact@adagio.com. We will be happy to answer your questions.

Notification of Changes


If we decide to change our privacy policy, we will promptly post those changes on this page. We want our visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted or deactivated your account information, you will not be contacted, nor will your information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

How to contact us


If you have any questions or concerns about or privacy policy, please e-mail contact@adagio.com or send a mail to Adagio Teas, 3rd Floor, 207 Regent Street, London W1B 3HH, United Kingdom.

Adagio Teas Operations Europe Ltd. Registered in England No: 10654902. VAT No: GB932208349. Registered office: 3rd Floor, 207 Regent Street, London W1B 3HH, UK
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